Salesforce Business Application Manager
1 month ago
TECHOHANA is seeking an experienced Salesforce Business Application Manager to lead the strategy, management, and optimization of its Salesforce platform. This role is critical to ensuring that the Salesforce ecosystem, particularly the Nonprofit Success Pack (NPSP), supports the organization's mission, fundraising, donor management, and volunteer coordination.
Salesforce Platform Management- Oversee the administration and maintenance of the Salesforce platform, ensuring reliability, scalability, and security, with a focus on the Nonprofit Success Pack (NPSP).
- Manage configurations and customizations, including data models, page layouts, workflows, and integrations with third-party applications.
- Ensure data integrity and compliance with nonprofit standards and regulations, implementing best practices in data governance and quality.
- Collaborate with internal teams (fundraising, marketing, volunteer coordination, and program management) to understand organizational needs and design solutions within Salesforce to meet those needs.
- Optimize business processes through automation using Salesforce tools like Flows, Process Builder, and Workflow Rules to improve donor management, grant tracking, and volunteer management.
- Identify opportunities for platform improvements and lead initiatives to enhance the organization's use of Salesforce and its capabilities.
- Lead Salesforce-related projects, ensuring effective implementation of new features and integrations that enhance the organization's capabilities in areas such as donor engagement, fundraising campaigns, and impact reporting.
- Manage the entire project lifecycle, including planning, scoping, development, testing, and deployment, ensuring timely delivery within budget.
- Salesforce Certifications (Administrator, Nonprofit Cloud Consultant, Advanced Administrator) preferred.
- ~5+ years of experience in Salesforce administration and/or development, with at least 2 years in a nonprofit environment.
- ~ Expertise in the Nonprofit Success Pack (NPSP) and other Salesforce tools for nonprofits, including donor management, grant tracking, and program management.
- ~ Proven experience leading Salesforce projects, managing system improvements, and overseeing integrations with third-party applications.
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