Coder / Administrator - Medical Office Specialist

2 weeks ago


Sunderland, Sunderland, United Kingdom Wearside Medical Practice Full time
Job Summary

We are seeking an experienced Coder / Administrator to join our team at Wearside Medical Practice. As a key member of our administrative staff, you will play a vital role in supporting our clinical team and ensuring the smooth operation of our practice.

Main Responsibilities
  • Provide exceptional patient care and support, responding to patient queries and concerns in a timely and professional manner.
  • Support clinical staff with searches, audits, and other administrative tasks, ensuring accurate and efficient data management.
  • Manage patient correspondence, scanning and coding documents into patient records, and maintaining accurate and up-to-date records.
  • Monitor and respond to practice email, ensuring prompt and effective communication with patients and stakeholders.
  • Support clinical staff in all clinical procedures, maintaining patient registers, and ensuring compliance with relevant policies and procedures.
  • Book appointments, manage prescription requests, and maintain accurate records of patient interactions.
  • Take minutes of meetings, ensuring accurate and comprehensive records of discussions and decisions.
Person Specification

We are looking for an individual with:

  • Excellent interpersonal and communication skills, with the ability to work effectively with patients, clinical staff, and other stakeholders.
  • Experience working in a primary care setting, with a strong understanding of medical terminology and coding practices.
  • Good knowledge of Emis Web and other relevant software systems.
  • Excellent attention to detail, with the ability to work accurately and efficiently in a fast-paced environment.
  • Ability to work calmly and methodically under pressure, with a strong focus on patient care and satisfaction.
  • Flexibility, reliability, and responsiveness to change, with a strong commitment to teamwork and collaboration.
  • Ability to manage workload and meet deadlines, with a strong focus on quality and accuracy.
  • Initiative and common sense, with the ability to make informed decisions and take ownership of tasks and responsibilities.


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