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Administrative Officer

2 months ago

Sunderland, Sunderland, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full time
About the Role

We are seeking an experienced Administrative Officer to join our team at Aldervale Ward, a specialist rehabilitation and recovery ward providing inpatient services for males with complex mental health needs.

Key Responsibilities
  • Support the multi-disciplinary clinical team to ensure high-quality care for service users
  • Update patient information systems in real-time, recording accurate information
  • Coordinate administrative actions, including arranging meetings and managing paperwork
  • Provide administrative support, including ordering, petty cash, filing, and scanning
  • Deal with service users face-to-face and via telephone, maintaining confidentiality at all times
Requirements
  • Word-processing skills at Level 3 (e.g., NVQ Level 3 in Business Administration)
  • Audio typing qualification or equivalent experience
  • General level of education to O-Level/GCSE or equivalent, including English and Maths
  • Knowledge of NHS policies and procedures
  • Working knowledge of Microsoft applications, including email communication
  • Ability to maintain and update Patient Information Systems RiO
  • Good working knowledge of office procedures
  • Previous secretarial/clerical experience
  • Able to prioritize and plan own workload
Desirable Qualifications and Experience
  • Experience in processing CPA, Mental Health Act, and Safeguarding documentation
  • Experience using stock ordering systems and petty cash systems
  • Experience of working with medical records filing systems
Personal Characteristics
  • Excellent communication and interpersonal skills, both verbal and written
  • Note-taking (minutes) skills
  • Good organizational and planning skills
About Us

Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust aims to attract and retain a diverse, talented, and committed workforce who are caring and compassionate. We offer a dynamic working environment in which to build a career.