Administrative Officer
2 months ago
We are seeking an experienced and skilled Administrative Officer to join our team at Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust. As an Administrative Officer, you will play a vital role in supporting our multi-disciplinary teams and providing administrative services to ensure the smooth operation of our patient services.
Key Responsibilities- Provide administrative support to various teams, including updating patient information systems and coordinating administrative actions.
- Manage complex diary management, including arranging meetings and coordinating tasks.
- Perform general office duties, such as ordering, petty cash, filing, and scanning.
- Deal with service users face-to-face and via telephone, providing excellent customer care and communication skills.
- Hold the required level of qualifications outlined in the Essential Criteria of the Personal Specification.
- Word-processing skills at Level 3 (OCR/RSA Level 3 or equivalent qualification and/or demonstrable relevant experience).
- Audio Typing qualification or demonstrable equivalent experience.
- General level of education to O-Level/ GCSE or equivalent, including English and Maths.
- Knowledge of NHS Policies and Procedures.
- Working knowledge of Microsoft applications, including email communication.
- Ability to maintain and update Patient Information Systems RiO.
- Good working knowledge of office procedures.
- Previous secretarial/clerical experience.
- Ability to uphold confidentiality at all times.
- Able to prioritise and plan own workload.
- Experience in processing CPA, Mental Health Act, and Safeguarding documentation.
- Experience using stock ordering systems and petty cash systems.
- Experience of working with medical records filing systems.
- Excellent communication and interpersonal skills, both verbal and written.
- Note-taking (minutes) skills.
- Good organisational and planning skills.
- Flexible attitude to cope with fluctuating workloads and the occasional requirement to cover other areas in cases of staff absence.
- Discrete in handling confidential and sensitive information.
- Must be able to meet the mobility requirements of the post, in providing cover for other teams as and when agreed.
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Sunderland, Sunderland, United Kingdom Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Full timeAbout the RoleWe are seeking an experienced Administrative Officer to join our team at Cumbria, Northumberland, Tyne and Wear (CNTW) NHS Foundation Trust. As an Administrative Officer, you will play a vital role in supporting our multi-disciplinary teams, providing administrative support, and ensuring the smooth operation of our office procedures.Key...
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