Night Operations Manager

12 hours ago


Manchester, United Kingdom The Midland Hotel Full time

We are looking for a skilled Operations Manager to oversee our hotel's front desk operations during the night. As a key member of our team, you will be responsible for ensuring a smooth and efficient check-in and check-out process for our guests.

The ideal candidate will have excellent communication skills, be able to multitask with ease, and have a strong attention to detail. If you are a motivated and organized individual who enjoys working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

As a valued member of our team, you will receive comprehensive training and support to ensure your success in this role. Our salary for this position is £22,000 - £25,000 per year, depending on experience.

About Us:

The Midland Hotel is a leading hotel chain with over 270 hotels across the UK and Europe. We pride ourselves on providing exceptional service to our guests and strive to create a positive and inclusive work environment for our employees.

Responsibilities:

  • Manage the front desk operations during the night shift
  • Process guest check-ins and check-outs efficiently and accurately
  • Handle customer complaints and resolve issues in a professional manner
  • Work collaboratively with other team members to achieve common goals

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Strong attention to detail and organizational skills
  • Previous experience in a similar role or in hospitality industry


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