Customer Service Coordinator
4 days ago
Escape Recruitment Services is recruiting a Sales Coordinator for our client based in West Lothian. This permanent opportunity involves providing vital support to the Field Sales team, ensuring the highest level of customer service.
Key Responsibilities:
- Sales Enquiries and Lead Qualification: Respond to incoming sales-related queries via phone, email, or website, qualifying leads through email, phone, and CRM.
- Customer Quotations: Prepare customer quotations by working closely with internal teams to gather necessary information.
- Sales Pipeline Management: Manage smaller value sales opportunities within the sales pipeline.
- CRM Database Management: Update, maintain, and cleanse the CRM database system to ensure accurate contact details.
- Sales Administration Support: Provide administrative assistance to the Sales Manager and Sales team.
Requirements:
- Proven experience in a sales support role with direct customer interaction
- Excellent customer service and communication skills
- Strong IT skills, including CRM database systems and sales tools/software
- Able to work effectively in a team environment
- Strong planning and prioritization skills
Benefits:
This role offers a competitive salary of £28,000 per annum + bonus, along with the opportunity to develop your skills and career in a dynamic industry.
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Customer Service Coordinator
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Customer Service Representative
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Customer Service Representative
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