Customer Service Coordinator

4 days ago


Livingston, West Lothian, United Kingdom Escape Recruitment Services Full time
About the Job

Escape Recruitment Services is recruiting a Sales Coordinator for our client based in West Lothian. This permanent opportunity involves providing vital support to the Field Sales team, ensuring the highest level of customer service.

Key Responsibilities:

  1. Sales Enquiries and Lead Qualification: Respond to incoming sales-related queries via phone, email, or website, qualifying leads through email, phone, and CRM.
  2. Customer Quotations: Prepare customer quotations by working closely with internal teams to gather necessary information.
  3. Sales Pipeline Management: Manage smaller value sales opportunities within the sales pipeline.
  4. CRM Database Management: Update, maintain, and cleanse the CRM database system to ensure accurate contact details.
  5. Sales Administration Support: Provide administrative assistance to the Sales Manager and Sales team.

Requirements:

  • Proven experience in a sales support role with direct customer interaction
  • Excellent customer service and communication skills
  • Strong IT skills, including CRM database systems and sales tools/software
  • Able to work effectively in a team environment
  • Strong planning and prioritization skills

Benefits:

This role offers a competitive salary of £28,000 per annum + bonus, along with the opportunity to develop your skills and career in a dynamic industry.



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