Customer Service Representative

5 days ago


Livingston, West Lothian, United Kingdom Sky Full time
Sky Jobs
Are you passionate about delivering exceptional customer service and meeting sales targets? We are looking for a skilled Customer Service Representative to join our team in Livingston, Scotland.
About the Role
In this role, you will be responsible for handling inbound calls from existing customers considering leaving Sky. You will use your excellent communication skills to build strong relationships and provide tailored solutions to meet their needs.
Your Responsibilities
* Handle inbound calls from existing customers considering cancelling all or part of their Sky subscription
* Build rapport with customers and identify opportunities to upsell or cross-sell products
* Meet or exceed sales targets while providing exceptional customer service
The Perks
As a Customer Service Representative at Sky, you will enjoy a competitive salary of £24,400 per annum, plus incentives on top. You will also have access to private healthcare, dental care, and subsidised gym membership. Plus, with our hybrid working pattern, you can achieve a great work-life balance.
About Us
Sky is a leading media and entertainment company with 24 million customers in 6 countries. We are proud to offer a workplace where you can proudly be yourself and make your mark. Our people make Sky a truly exciting and inclusive place to work.

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