Service Delivery Lead

1 week ago


Stroud, Gloucestershire, United Kingdom Travis Talent Ltd Full time
Job Description

The Engineering Service Manager role is an exciting opportunity for a proven leader to drive service delivery excellence and motivate a high-performing team. Located in Thrupp, Gloucestershire, this office-based position offers rare travel requirements and access to a pool car.

As an Engineering Service Manager, you will oversee daily operations, ensure Health & Safety compliance, and maintain exceptional service levels for valued customers. With circa 20 staff members, you will lead and support your team, overseeing performance, conducting appraisals, and handling resource planning.

Key responsibilities include:

  • Team Management: Lead and support your team, overseeing performance, conducting appraisals, and handling resource planning.
  • Health & Safety Compliance: Ensure all site works comply with regulations, including the creation of risk assessments.
  • Customer Focus: Be the first point of contact for key account customers, taking ownership of service delivery and KPI reporting.
  • Technical Oversight: Resolve technical queries and maintain our high standards in service, installation, and commissioning.
  • Commercial Involvement: Manage service contracts, negotiate renewals, and support tender processes.
  • Continuous Improvement: Contribute to the development and implementation of ISO and internal procedures.

Salary: £45,000 - £55,000 per annum.

We offer a supportive work environment that values safety, diversity, and inclusion. Enjoy comprehensive training and development opportunities and be part of a company committed to teamwork, trust, excellence, and sustainability.



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