IT Service Delivery Coordinator

3 weeks ago


Stroud, Gloucestershire, United Kingdom Ecotricity Full time
About Ecotricity

Ecotricity is Britain's greenest energy company, committed to changing the way energy is made and used in Britain. Our mission is to replace fossil fuels with clean, renewable energy sources.

We don't just supply green energy; we use the money from our customers' bills to make it ourselves too - building windmills, sun parks, and green gasmills in Britain. Some of our notable achievements include building Britain's first megawatt windmill and the country's first grid-scale sun park.

Job Overview

This role offers a competitive salary of £35,000 per annum, making it an attractive opportunity for those seeking a rewarding career in the energy sector.

Responsibilities
  • Deliver exceptional support services to colleagues.
  • Manage incidents, service requests, and queries efficiently.
  • Collaborate with colleagues to enhance the overall service experience.
Requirements
  • Proven experience in a customer-focused support role.
  • Basic understanding of ITIL principles and best practices.
  • Relevant certifications such as ITIL Foundation or CompTIA A+ (advantageous).
What We Offer
  • Competitive salary of £35,000 per annum.
  • Healthcare plan.
  • Life assurance.
  • Generous pension contribution.
  • Hybrid working arrangement.
  • Variety of company discounts (including shops, days out, and events).
  • Holiday entitlement of 25 days plus bank holidays, with ability to buy/sell days.
  • Cycle to work scheme, car pooling, and onsite parking available.

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