Senior Service Delivery Manager

3 days ago


Stroud, Gloucestershire, United Kingdom Travis Talent Ltd Full time
Service Delivery Manager Opportunity

We are looking for an experienced Service Delivery Manager to join our team at Travis Talent Ltd in Thrupp, Gloucestershire.

This role involves leading a team of skilled Service Engineers, ensuring exceptional service delivery, adherence to Health & Safety standards, and customer satisfaction.

Key Responsibilities:

  • Lead a team of Service Engineers, providing guidance, coaching, and mentoring to drive performance and productivity.
  • Develop and implement effective quality control measures, ensuring high standards in service, installation, and commissioning.
  • Collaborate with cross-functional teams to achieve business objectives, including sales, marketing, and finance.
  • Manage service contracts, negotiate renewals, and support tender processes.
  • Contribute to the development and implementation of ISO and internal procedures.

Requirements:

  • Proven experience managing a field-based service team (Circa 20 staff) at a senior or strategic level.
  • Strong leadership skills, including coaching, mentoring, and managing performance.
  • Commercial acumen with experience in pricing and cost analysis.
  • Excellent problem-solving abilities and communication skills.
  • High proficiency in MS Office, particularly Excel, and the ability to quickly adapt to new systems.
  • Methodical and organized approach with strong time management skills.


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