Senior Service Delivery Manager
3 days ago
We are looking for an experienced Service Delivery Manager to join our team at Travis Talent Ltd in Thrupp, Gloucestershire.
This role involves leading a team of skilled Service Engineers, ensuring exceptional service delivery, adherence to Health & Safety standards, and customer satisfaction.
Key Responsibilities:
- Lead a team of Service Engineers, providing guidance, coaching, and mentoring to drive performance and productivity.
- Develop and implement effective quality control measures, ensuring high standards in service, installation, and commissioning.
- Collaborate with cross-functional teams to achieve business objectives, including sales, marketing, and finance.
- Manage service contracts, negotiate renewals, and support tender processes.
- Contribute to the development and implementation of ISO and internal procedures.
Requirements:
- Proven experience managing a field-based service team (Circa 20 staff) at a senior or strategic level.
- Strong leadership skills, including coaching, mentoring, and managing performance.
- Commercial acumen with experience in pricing and cost analysis.
- Excellent problem-solving abilities and communication skills.
- High proficiency in MS Office, particularly Excel, and the ability to quickly adapt to new systems.
- Methodical and organized approach with strong time management skills.
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