PDC Operations Coordinator

3 weeks ago


Edinburgh, Edinburgh, United Kingdom Boots Full time
About Boots

As a leading pharmacy-led health and beauty retailer, Boots is dedicated to helping our customers look and feel their best. With over 2500 stores across the UK, our purpose is to deliver exceptional customer care and a consistently high level of service to our most valuable and vulnerable customers.

Overview of the Role

The Pharmacy Delivery and Collection Service (PDC) is a critical component of our business, providing a caring, consistent, efficient, and professional service across the UK. Our teams of drivers are based at hubs and satellite locations, working together to meet the dynamic demands of the service. We ensure safe and accurate hand-over of medicines and prescriptions, while delivering legendary customer care and a consistently high level of service.

Your Responsibilities
  • Work closely with the PDC Manager to deliver PDC operations across your area, with accountability for meeting targets.
  • Collaborate with the leadership team to model and implement best practices.
  • Accountable for delivering outstanding customer care to all PDC customers.
  • Ensure an efficient operation, supporting the delivery of key KPIs & targets.
  • Deliver operation excellence around areas such as vehicle management, KPI reporting, & other processes.
  • Take calls from drivers and internal and external stakeholders.
  • Ensure adherence to standards & policies in particular around Standard Operation Procedures, H&S etc.
  • Act as an Ambassador for Boots & PDC at all times.

Our Ideal Candidate
  • You will have the ability to build constructive & productive relationships with a range of stakeholders.
  • You must have good planning skills & attention to detail. You will also have a great knowledge of systems & process and an ability to operate these effectively.
  • Good communication & people skills with an ability to engage & motivate your teams.

What's in it for you?

We offer a competitive salary plus bonus, excellent employee discount, pension, 25 days holiday, and a range of other benefits. You'll also have the opportunity to further your career working for one of the UK's most successful and popular retail brands.

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