Customer Service Liaison
3 days ago
At beBee Professionals, we are seeking an accomplished Client Support Specialist to deliver exceptional customer service in Sunderland.
Job Summary:
- This is a challenging role for a motivated individual with excellent communication and problem-solving skills.
About the Role:
- We handle high-volume queries from customers, and you will be responsible for providing accurate information regarding our products and services.
- You will resolve customer issues efficiently and escalate when necessary.
- Additionally, you will process customer orders, manage account information, and keep records of customer interactions.
- Our team works closely with other departments to ensure customer satisfaction, and you will assist with administrative tasks as needed.
Requirements:
- A minimum of prior experience in a customer-facing role is required.
- Strong communication and problem-solving skills are essential for this position.
- You must be able to handle multiple queries simultaneously while maintaining attention to detail.
- Familiarity with Microsoft Office and CRM systems is preferred.
- You will work both independently and as part of a team, contributing to a supportive work environment.
Estimated Salary: £25,000 - £30,000 per annum, depending on experience, plus performance-based incentives.
Benefits:
- A competitive salary package.
- A comprehensive pension scheme.
- Ongoing training and development opportunities.
- A flexible working schedule, including some weekend shifts.
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