Collections Specialist

2 weeks ago


Chester, Cheshire, United Kingdom IQ Risk Full time
Job Overview

IQ Risk is seeking a skilled Collections Officer to join their team. As a key member of the collections team, you will play a crucial role in driving revenue growth and maintaining exceptional service standards.

Key Responsibilities:

  • Effectively collect company arrears through phone, email, and letters, ensuring timely and professional communication with clients.
  • Meet and exceed revenue targets and call quality objectives, upholding the company's service standards.
  • Handle calls promptly, updating records accurately and maintaining a high level of professionalism.
  • Negotiate settlements with clients, resolving disputes and ensuring a positive outcome for both parties.

Requirements:

  • Strong communication and negotiation skills.
  • Ability to work in a fast-paced environment and meet deadlines.
  • Excellent organizational and time management skills.
  • Proficiency in using CRM software and other relevant tools.

About IQ Risk:

IQ Risk is a leading provider of risk management solutions. Our team is dedicated to delivering exceptional service and driving business growth. We offer a dynamic and supportive work environment, with opportunities for professional development and career advancement.



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