Hybrid Work Opportunity for Collections Officer

1 week ago


Chester, Cheshire, United Kingdom Specialist Motor Finance Full time
About the Role

We are seeking a skilled Collections Officer to join our team at Specialist Motor Finance. As a Collections Officer, you will be responsible for managing and resolving customer accounts in a professional and timely manner.

Key Responsibilities
  • Manage and resolve customer accounts in a professional and timely manner
  • Communicate effectively with customers and internal stakeholders to resolve issues and concerns
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Meet and exceed performance targets and key performance indicators (KPIs)
What We Offer
  • Pension scheme with up to 8% employer contribution
  • 26 days annual leave + 8 bank holidays + additional leave days
  • Employee referral programme
  • Perks at Work programme
  • Above and Beyond awards
  • Income protection scheme
  • Employee of the Year award
  • Long Service awards
  • Discretionary rewards
Requirements
  • Proven experience in a collections or customer service role
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Strong analytical and problem-solving skills


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