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Collections Specialist
2 months ago
Job Title: Collections Officer
About the Role:
We are seeking a highly skilled and experienced Collections Officer to join our team at InterQuest Group. As a Collections Officer, you will play a critical role in our company's success by collecting company arrears and maintaining professional service standards.
Key Responsibilities:
- Collect company arrears through various means, including correspondence and negotiations
- Maintain accurate records and update them promptly
- Negotiate settlements in line with company policy
- Set up and manage Long Term Payment Arrangements (LTPA)
- Conduct regular comprehensive reviews for LTPA adherence
- Proactively manage non-adhered LTPAs towards litigation
- Perform any other reasonable requests from the line manager
Core Skills and Knowledge:
- Excellent communication and negotiation skills
- Experience in collections with knowledge of arrears to bad debt recovery
- Ability to work under pressure in a fast-moving environment
- Empathetic, assertive, and resilient
- Strong organizational and time management skills
- Computer literacy with attention to detail
- Capability to work independently and collaboratively
- Responsible for resolving disputes and ensuring caller concerns are addressed
What We Offer:
As a Collections Officer at InterQuest Group, you will have the opportunity to work in a dynamic and fast-paced environment, where you will be able to utilize your skills and experience to make a real impact. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
