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Collections Specialist
2 months ago
Job Title: Collections Officer
About the Role:
We are seeking a highly skilled and experienced Collections Officer to join our team at InterQuest Group. As a Collections Officer, you will play a critical role in our company's success by collecting company arrears and maintaining professional service standards.
Key Responsibilities:
- Collect company arrears through various means, ensuring timely and effective resolution.
- Maintain accurate records and update them accordingly.
- Negotiate settlements in line with company policy, ensuring fair and reasonable outcomes.
- Set up and manage Long Term Payment Arrangements (LTPA) to facilitate debt repayment.
- Conduct regular comprehensive reviews to ensure LTPA adherence and proactively manage non-adhered LTPAs towards litigation.
- Perform other reasonable requests from the line manager to ensure the smooth operation of the collections team.
Core Skills and Knowledge:
- Excellent communication and negotiation skills to effectively interact with customers and stakeholders.
- Experience in collections with knowledge of arrears to bad debt recovery, including relevant laws and regulations.
- Ability to work under pressure in a fast-moving environment, prioritizing tasks and managing time effectively.
- Empathetic, assertive, and resilient, with strong organizational and time management skills.
- Computer literacy with attention to detail, ensuring accurate data entry and record-keeping.
- Capability to work independently and collaboratively, resolving disputes and ensuring caller concerns are addressed.
