Service Delivery Specialist

6 days ago

Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

Service Delivery Analyst

We are seeking a skilled Service Delivery Analyst to join our team at Markerstudy Insurance Services Limited (MISL). As a key member of our operations team, you will play a crucial role in supporting our service delivery processes and contributing to the stability and availability of our systems.

Key Responsibilities:

  • Support the management of service delivery processes to ensure seamless operations and high-quality service levels.
  • Contribute to the analysis and resolution of incidents and service events to maintain system stability and availability.
  • Collaborate with the team to identify and implement process improvements to enhance service delivery and customer satisfaction.
  • Develop and maintain operational reporting and metrics to inform business decisions.
  • Support the Change Management process to ensure smooth transitions and minimal disruption to services.

Requirements:

  • Proven experience in IT operations, incident management, and change management.
  • Strong analytical and problem-solving skills with the ability to work in a fast-paced environment.
  • Excellent communication and collaboration skills with the ability to work effectively with cross-functional teams.
  • Knowledge of ITIL framework and data analytics tools such as Excel and PowerBI.

About Us:

Markerstudy Insurance Services Limited (MISL) is a leading Managing General Agent in the UK, specializing in niche motor insurance. We pride ourselves on our strong market knowledge, experienced underwriting team, and commitment to delivering exceptional customer service.

What We Offer:

  • A collaborative and fast-paced work environment.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.

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