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Service Delivery Specialist

2 months ago

Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

Service Delivery Specialist

Are you a detail-oriented and analytical professional looking to make a meaningful impact in the world of IT operations? We're seeking a skilled Service Delivery Specialist to join our team at Markerstudy Group.

Key Responsibilities:

  • Support the management of Service Delivery processes to ensure seamless service operations.
  • Contribute to the system availability, resilience, and stability through troubleshooting and problem analysis of incidents and service events.
  • Develop and maintain system metrics and monitoring to drive continuous improvement.
  • Collaborate with the team to identify and implement operational process and practice improvements.
  • Support the Change Management process and Change Approval Body to ensure smooth transitions.

Requirements:

  • Proven experience in IT Operations, Incident/Problem and Change Management.
  • Strong analytical mindset and problem-solving skills.
  • Ability to master new skills quickly and adapt to changing priorities.
  • Excellent communication and coordination skills.
  • ITIL framework knowledge (advantageous).

About Us:

Markerstudy Group is a leading Managing General Agent in the UK, specializing in niche motor insurance. We're committed to delivering exceptional service and creating a collaborative work environment.

What We Offer:

  • A dynamic and fast-paced work environment.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A hybrid working model with flexibility to work from our offices or remotely.