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Service Delivery Specialist

2 months ago

Peterborough, Peterborough, United Kingdom Markerstudy Group Full time

Service Delivery Analyst

We are seeking a skilled Service Delivery Analyst to join our team at Markerstudy Insurance Services Limited (MISL). As a key member of our operations team, you will play a critical role in supporting our service delivery processes and contributing to the stability and availability of our systems.

Key Responsibilities:

  • Support the management of service delivery processes to ensure seamless operations and high-quality service levels.
  • Contribute to the analysis and resolution of incidents and service events to maintain system stability and availability.
  • Collaborate with the team to identify and implement process improvements to enhance service delivery and operational efficiency.
  • Develop and maintain operational reporting and metrics to provide insights and trend analysis.
  • Support the Change Management process and contribute to the development of a collaborative and high-performing team.

Requirements:

  • Proven experience in IT operations, incident management, and change management.
  • Strong analytical and problem-solving skills, with the ability to master new skills quickly.
  • Excellent communication and coordination skills, with the ability to manage multiple priorities.
  • Familiarity with ITIL framework and data analytics tools such as Excel and PowerBI.

About Us:

Markerstudy Insurance Services Limited (MISL) is a leading Managing General Agent in the UK, specializing in niche motor insurance. We pride ourselves on our strong market knowledge, experience, and skilled underwriting technicians who are friendly, accessible, and empowered to make decisions.

What We Offer:

  • A collaborative and fast-paced work environment.
  • Competitive salary and benefits package, including annual leave, health cash plan, and life assurance.
  • Hybrid working model, with the option to work from our offices in Peterborough, Chesterfield, Sunderland, or Tunbridge Wells.