Service Delivery Specialist
2 days ago
Service Delivery Analyst
We are seeking a skilled Service Delivery Analyst to join our team at Markerstudy Insurance Services Limited (MISL). As a key member of our operations team, you will play a critical role in ensuring the smooth delivery of our services to our customers.
Key Responsibilities:
- Support the management of Service Delivery processes to maintain system stability and availability.
- Contribute to the troubleshooting and problem analysis of incidents and service events.
- Champion continuous improvement through learning and root cause analysis.
- Develop and maintain system metrics and monitoring.
Requirements:
- Experience in IT Operations, Incident/Problem and Change Management.
- Strong analytical mindset and problem-solving skills.
- Ability to master new skills quickly.
- Coordinating & managing operational processes.
- Developing and maintaining metrics and monitoring.
- Strong communication; capable of managing multiple priorities.
About Us:
Markerstudy Insurance Services Limited (MISL) is one of the largest Managing General Agents in the UK. We specialise in niche motor cover, where our solid market knowledge and experience enables us to create highly targeted products.
What We Offer:
- A collaborative and fast-paced work environment.
- Days annual leave plus Bank Holidays and the ability to buy an additional five days holiday.
- Health Cash Plan.
- A benefit scheme that offers discounts and cashback on shopping, restaurants, travel and more.
- Life Assurance 4x annual salary.
- Hybrid working model- from either of our offices in Peterborough, Chesterfield, Sunderland or Tunbridge Wells.
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