Customer Care Ambassador

3 weeks ago


Grays, Thurrock, United Kingdom Optical Express Full time

We are excited to offer a challenging and rewarding role as a Patient Advisor at Optical Express.

About the Role

This position is ideal for an individual who enjoys working in a fast-paced environment, building relationships with people, and providing exceptional customer service.

As a Patient Advisor, you will be responsible for greeting patients, assisting in consultations, and contributing to the maintenance of accurate patient records.

You will work closely with the optometrist and other members of the team to ensure seamless communication and effective patient care.

We offer a competitive salary of £24,000 per annum, plus a bonus structure that recognizes your hard work and dedication.

You will also enjoy benefits such as 29 days annual leave, free eye tests, and discounted prescription eyewear.

Ongoing training and development opportunities will be available to help you grow and succeed in your career.

Key Responsibilities:

  • Welcoming patients and making them feel at ease
  • Assisting in patient consultations and gathering relevant information
  • Scanning patients' eyes using state-of-the-art equipment during full health checks
  • Maintaining accurate patient records and updating information as necessary
  • Discussing finance options with patients and scheduling treatment dates

Requirements:

  • A friendly and approachable demeanor, with excellent communication skills
  • Strong organizational skills and attention to detail
  • Able to work effectively in a team and build strong relationships with colleagues and patients
  • A motivated and driven attitude, with a willingness to learn and develop new skills


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