CRM Operations Expert

2 weeks ago

London, Greater London, United Kingdom Hitachi Vantara Full time

Hitachi Vantara is a leading provider of data infrastructure solutions.

We are seeking a skilled CRM Operations Expert to join our team.

The ideal candidate will have experience in CRM systems, sales performance optimization, and data infrastructure management.

Responsibilities:

  • Prepare for VP Sales Ops for business reviews and leadership meetings (Weekly & Monthly)
  • Develop the action goals, measure progress and provide updates to key stakeholders
  • Provide "sounding board" active listening and knowledge of the organisation & strategic priorities to problem-solve a broad range of areas that impact progress within the Sales Organisation
  • Provide decision support by gathering data, analyzing information, and presenting considerations to the VP of Sales Ops and the EC Leadership Team.
  • Execution: Monitor & support critical projects rollout (e.g. GTM Planning, QBR, Sales Hygiene Improvement initiatives):
    • Establish effective execution tracking/reporting processes suitable for reporting at various levels across the Sales Operations team
    • Operate at a tactical, strategic, and operational level, handling the oversight of projects that do not neatly fit within the organisational chart or that fall between departments or leadership areas of responsibility
    • Track high-priority initiatives at large and identify any obstacles, communicate initiative status, pulling in other stakeholders as necessary to ensure the quality and timely deliverables
  • Communication & Internal Cadence: Act as the Point of Contact between VP Sales Ops and his organisation:
  • Develop presentations and communications content to the Sales Ops organization by liaising with the relevant stakeholders

Requirements:

  • Bachelor's degree required, MBA preferred.
  • Proficiency in Microsoft Office Suite, including PowerPoint and Excel.
  • Experience with Salesforce or other CRM systems is a plus.
  • Experience in the technology or software industry is an advantage.
  • Strong project management skills.

Our Culture:

We champion diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and empowering for everyone.

We offer a range of benefits and services to support your holistic health and wellbeing, and we're proud to be an equal opportunity employer.

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