CRM Operations Manager

3 weeks ago


London, Greater London, United Kingdom Chip Full time
Key Responsibilities

We are seeking a highly skilled CRM Operations Manager to join our team at Chip. In this role, you will be responsible for the operational aspects of our CRM system, ensuring smooth execution of transactional and service-related communications for non-subscriber audiences. You will also manage ad-hoc, non-marketing-related CRM requests, handle service incident communications, and support operational and customer service teams.

This is a critical role in ensuring the success of our CRM system, and we are looking for someone with a strong background in CRM operations, particularly with Braze.

Key Skills and Qualifications
  • Proven experience managing and using Braze for transactional, service, and ad-hoc communications
  • At least 2-3 years of experience in a CRM operations or similar role, preferably within fintech, technology, or a customer-facing environment
  • Strong skills in managing automated workflows, customer data, and segmentation within Braze
  • Basic knowledge of HTML/CSS for email templates is a plus
  • Calm under pressure and ability to manage multiple urgent tasks
  • Strong collaborator who can work effectively across departments
  • Attention to detail and accuracy in managing service-related communications
  • Quick to understand complex issues and able to find efficient, practical solutions

  • CRM Business Manager

    1 month ago


    London, Greater London, United Kingdom Harmonic Operations™ | Certified B Corp Full time £50,000 - £60,000

    Customer Relationship Management SpecialistHarmonic Operations is thrilled to be working exclusively with one of the UK's most exciting emerging F&B brands. As a Customer Relationship Management Specialist, you will play a key role in helping the company scale its food delivery business in London.The brand has captured the nation's attention through its fun...


  • London, Greater London, United Kingdom Believe Full time

    Believe is a global leader in the digital distribution of music, with a passion for innovation and a commitment to excellence. We are seeking a highly skilled CRM and Operations Manager to join our team in Liverpool, London, Hamburg, Palma, New York, and LA.Key ResponsibilitiesLead CRM Adoption: Champion the consistent and appropriate adoption of the CRM...


  • London, Greater London, United Kingdom 3Search Full time

    We are seeking a highly skilled CRM Operations Manager to lead our 3-month CRM migration project to MS Dynamics.This role offers the opportunity to drive forward a key project, work with complex data, and make a direct impact on customer relationship management.The successful candidate will oversee the migration of our CRM engine to MS Dynamics, acting as...


  • London, Greater London, United Kingdom Currys Full time

    About the JobThe CRM Operations Manager will work closely with our large and busy CRM team to coordinate the planning, delivery, and execution of campaigns and projects.As an experienced project management professional, you will provide operational support with strong project management skills and demonstrate excellent management of end-to-end marketing...


  • London, Greater London, United Kingdom Chip UK Full time

    Job Title: CRM Operations ManagerJob Summary: We are seeking a highly skilled CRM Operations Manager to join our team at Chip UK. As a CRM Operations Manager, you will be responsible for the operational aspects of our CRM system, including managing ad-hoc requests, handling service incident communications, and supporting operational and customer service...


  • London, Greater London, United Kingdom Digital Waffle Full time

    Job OverviewWe are seeking a CRM Operations Manager to join our team at Digital Waffle, an award-winning marketing agency. As a key member of our digital services team, you will be responsible for managing and maintaining CRM systems, developing and executing email and CRM campaigns, and analyzing campaign performance to inform future strategies.The ideal...


  • London, Greater London, United Kingdom BDO LLP Full time

    Job DescriptionWe are looking for a CRM Operations Manager to oversee the day-to-day management of our CMS system. This includes helping to define KPIs for data quality, performing regular data cleansing exercises, and providing feedback to the CMS Operations Manager on CMS data quality.The successful candidate will have strong listening skills and excellent...


  • London, Greater London, United Kingdom Chip Full time

    Job DescriptionAs a key member of the Chip team, you will be responsible for the operational aspects of our CRM system. This role is critical in ensuring smooth execution of our transactional and service-related communications, particularly for non-subscriber audiences. You'll also manage ad-hoc, non-marketing-related CRM requests, handle service incident...

  • CRM Manager

    1 month ago


    London, Greater London, United Kingdom Blue Legal Full time

    Award-winning law firm Blue Legal seeks a skilled CRM Manager to oversee the smooth operation of their HubSpot system. This permanent role reports directly to the Head of Digital and involves managing data, ensuring GDPR compliance, and coordinating manual data transfers.The ideal candidate will have:Previous experience in the legal sector or partnership...


  • London, Greater London, United Kingdom GIMO Full time

    The Role:As a CRM Operations Manager at GIMO, you will play a pivotal role in driving customer engagement and optimizing promotional efforts in the dynamic world of iGaming. Your mission will be to craft and execute compelling customer journeys, ensuring a seamless and engaging experience for our players.Duties and Responsibilities:Collaborate with...


  • London, Greater London, United Kingdom Currys plc Full time

    Career Opportunities at Currys plcAs a Customer Engagement Specialist, you will play a key role in delivering the strategy for the Onboarding programme, whilst also supporting the wider CRM lifecycle programmes. The work you deliver will directly contribute to the future success of how Currys communicates to customers. You will support and work closely with...

  • CRM Manager

    2 weeks ago


    London, Greater London, United Kingdom THG Full time

    About UsAt THG, we're a technology-driven e-commerce company that operates a portfolio of leading brands, including Cult Beauty, Myprotein, and ESPA. Our mission is to drive digital commerce innovation and provide exceptional customer experiences.Job DescriptionJunior CRM ManagerWe're looking for a talented Junior CRM Manager to join our team and contribute...


  • London, Greater London, United Kingdom Blue Pelican Full time

    CRM Marketing Operations DirectorLocation: Hybrid working arrangement.Salary: Competitive.You will oversee the development and evolution of the company's email marketing and CRM capabilities, supporting cross, upsell, re-engagement, and retention marketing efforts.This is a technical CRM Operations role, but not a developer position. You will manage a team...


  • London, Greater London, United Kingdom Healf Full time

    As Head of CRM Operations, you'll be responsible for owning the CRM channel to drive revenue and identify growth opportunities. This includes developing and implementing CRM strategies to optimize customer lifetime value (CLTV).You'll work closely with our marketing team to manage the CRM content calendar, launching weekly campaigns to educate, convert, and...


  • London, Greater London, United Kingdom Chip UK Full time

    **Transforming Wealth for Our Generation**We are Chip UK, a fintech startup building the wealth app for our community. With an award-winning tech platform, we empower customers to effortlessly build their long-term wealth.This is a unique opportunity to join our team of 160 talented individuals from diverse backgrounds and industries. As a Senior CRM...


  • London, Greater London, United Kingdom Propel Full time

    Role OverviewWe are seeking an entrepreneurial go-getter to help steer internal operations and CRM systems while building our strong community as we grow.This role will focus on CRM operations, establishing good community practices, and joining the dots between different business areas to ensure that systems work, allowing the business to be best set-up for...


  • London, Greater London, United Kingdom Business Manager Full time

    Business Manager Job DescriptionCollinson is a global company dedicated to making travel easier and more enjoyable for millions of people worldwide. As a Business Manager, you will play a critical role in supporting the company's leadership teams and driving business growth.Key Responsibilities:Manage meeting cadence and coordination across the business...


  • London, Greater London, United Kingdom JTC Group Full time

    Job Title: Digital CRM and Marketing Operations ManagerEstimated Salary: £55,000 - £65,000 per annumCompany Overview:The JTC Group is a leading global provider of fund services, with a strong reputation for delivering high-quality solutions to its clients.We are seeking an experienced Digital CRM and Marketing Operations Manager to join our Group Digital...

  • CRM Manager

    1 month ago


    London, Greater London, United Kingdom Blue Legal Full time

    Role OverviewBlue Legal is seeking a skilled CRM Manager to join their team. The successful candidate will be responsible for implementing, maintaining, and optimizing the firm's CRM system, Peppermint/Microsoft Dynamics.Key ResponsibilitiesCollaborate with the Business Development team to ensure data accuracy and streamline CRM processes.Develop and...

  • CRM Operations Expert

    3 weeks ago


    London, Greater London, United Kingdom Hitachi Vantara Full time

    Hitachi Vantara is a leading provider of data infrastructure solutions.We are seeking a skilled CRM Operations Expert to join our team.The ideal candidate will have experience in CRM systems, sales performance optimization, and data infrastructure management.Responsibilities:Prepare for VP Sales Ops for business reviews and leadership meetings (Weekly &...