Retail Store Operations Manager

5 days ago

Peterborough, Peterborough, United Kingdom VanWonen Full time

Are you passionate about fishing and looking to take on a dynamic leadership role at the forefront of the angling industry? VanWonen, a leading provider of innovative solutions for the fishing community, is seeking a motivated individual to join our team as a Store Manager in our retail operations to lead a team to success and help us continue delivering exceptional service and expert advice to our customers.

  • Key Responsibilities:
  • Take full ownership of the day-to-day operations of the store, ensuring seamless execution of business strategies and optimal store performance.
  • Develop and implement business strategies to increase customer engagement, optimize store traffic, and maximize profitability, meeting and exceeding sales targets through effective training, motivation, and mentoring of staff.
  • Ensure a high level of customer satisfaction by delivering outstanding service and maintaining store standards, fostering a positive shopping experience for all customers.
  • Oversee store administration, including compliance with health and safety requirements, banking, and other relevant policies and procedures, ensuring a secure and efficient work environment.
  • Conduct regular performance appraisals, identify training needs, and support career development, managing and resolving any staff or customer issues, including complaints and grievances.
  • Work closely with the Area Sales Manager, other Store Managers, and business functions to achieve overall business goals, driving growth and success in the retail operations.
  • Requirements:
  • Experience of working in a retail environment with proven success in leading and motivating teams, driving business growth and improvement.

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