Technical Service Delivery Specialist

4 days ago


London, Greater London, United Kingdom British Land Company plc Full time

As a Technical Service Delivery Specialist at British Land Company plc, you will play a key role in delivering exceptional IT support to our users. With a strong background in problem-solving and customer service, you will provide first-line technical assistance to our internal and external customers, ensuring seamless access to our company network.

The successful candidate will have previous experience as a service desk analyst or a similar role demonstrating significant problem-solving skills within a customer-facing environment. You will be familiar with supporting Windows 10, Apple iOS, and Office 365 in a business setting, with knowledge of ITIL best practices in an IT operations environment.

This is an exciting opportunity to join a dynamic team and contribute to the transformation of our service desk through creative thinking and process optimisation. As part of a small team, you will work collaboratively to build a Service Desk knowledge base, manage the ticket queue, and represent the service desk on projects transitioning to BAU.

In this role, you will also have the opportunity to work closely with other IT teams to ensure swift ticket resolution and provide VIP support to senior company executives. Additionally, you will be responsible for creating and administering user accounts on all group technology-supported systems, building devices following agreed build processes, and providing IT support at company events.

We offer a competitive salary of £45,000 - £55,000 per annum, depending on experience, plus benefits including a hybrid working arrangement and opportunities for professional growth and development. If you are passionate about delivering exceptional customer experiences and are excited about the prospect of joining a forward-thinking organisation, we would love to hear from you.



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