Technical Service Delivery Specialist

2 weeks ago


London, Greater London, United Kingdom Your Next Hire Full time £65,000

As a Technical Service Delivery Specialist, you will oversee the delivery of SaaS solutions to ensure customer expectations are met and exceeded. You will require a strong understanding of SaaS solutions, excellent analytical skills, and the ability to drive continuous service improvement. Your responsibilities will include:



  • Ensuring SaaS service delivery meets or exceeds service levels and KPIs.
  • Taking ownership of Problem Management, identifying potential issues and addressing them.
  • Using analytical skills to identify performance issues and opportunities for improvement.
  • Refining and improving service management processes and procedures to ensure operational efficiency and effectiveness.
  • Driving initiatives to improve service quality, reliability, and customer satisfaction.

Proven experience managing and improving service delivery processes in a SaaS or technology environment is required. Strong customer focus, excellent analytical skills, and ITIL certification are also required. You will be a proactive problem solver with the ability to anticipate and address service issues before they escalate.


Key Responsibilities:



  • End-to-End Service Management
  • Service Performance & Improvement
  • Service Management Processes
  • Incident Management
  • Customer Communications

Requirements:



  • Proven experience managing and improving service delivery processes
  • Strong customer focus and commitment to delivering quality service
  • Excellent analytical skills and ability to interpret data
  • ITIL certification

About the Role:


Join a fast-growing technology company dedicated to providing innovative solutions in the energy sector. Enjoy a package of £65k + Flexi-time + Private Healthcare and work remotely with some travel required.


Why Join Us:


Be part of a team that delivers exceptional customer experiences and innovative solutions. Enhance your career with a leading high-growth SaaS company in the renewables space.




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