Bilingual Customer Service Supervisor

2 days ago


Daventry, Northamptonshire, United Kingdom Percepta Full time
Job Description

We are looking for a motivated and experienced Bilingual Customer Service Supervisor to support our Norwegian and UK markets. As a key member of our team, you will be responsible for supervising a team of customer service agents, providing guidance and coaching, and ensuring high levels of customer satisfaction.

You will also be responsible for analysing call data, identifying process improvements, and presenting recommendations to senior management. Additionally, you will partner with other teams to ensure seamless delivery of services and achieve business objectives.



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