Customer Engagement Lead

4 weeks ago


Blunsdon Saint Andrew, Swindon, United Kingdom Siamo Recruitment a division of Siamo Group Full time

Siamo Recruitment is seeking a Customer Engagement Lead to join our team. In this role, you will be responsible for nurturing and growing existing client relationships, developing and implementing effective customer engagement strategies, and collaborating with internal teams to resolve client issues and provide seamless support. You will work closely with sales, production, finance, and dispatch teams to deliver exceptional customer service and support. Your key responsibilities will include identifying opportunities for upselling and cross-selling services to existing clients, developing and implementing effective communication plans to engage with clients, and providing training and guidance to internal teams on customer service best practices. Our ideal candidate will have a strong background in customer-facing roles, a passion for building relationships, and a track record of driving business growth through exceptional customer service. If you are a motivated and results-driven individual who is passionate about delivering outstanding customer experiences, we would love to hear from you. The salary range for this role is £27,000 - £30,000 DOE, and you will also benefit from excellent professional development opportunities, regular in-house progression paths, a company pension scheme, employee life insurance, cycle-to-work scheme, and on-site parking.



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