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Switchboard Operator

1 month ago

Leicester, Leicester, United Kingdom Leicestershire Partnership NHS Trust Full time
About the Role

We are seeking an experienced Switchboard Operator to join our team at Leicestershire Partnership NHS Trust. As a key member of our Estates and Facilities Directorate, you will provide a high-quality switchboard service to patients, staff, and the public.

Key Responsibilities
  • Provide a comprehensive switchboard service, responding to calls and inquiries in a polite and courteous manner.
  • Efficiently process telephone calls, directing them to the relevant departments or individuals.
  • Work collaboratively with the team to ensure seamless communication and a welcoming service for all callers.
  • Be proficient in using computer-based switchboard systems and make decisions in high-pressure situations.
  • Adapt to changing circumstances and priorities, demonstrating flexibility and enthusiasm in a fast-paced environment.
What We Offer
  • A competitive salary, including payments for unsocial hours and Saturday and Sunday enhanced pay.
  • Free parking and a range of benefits, including a pension scheme and access to Blue Light and health service discounts.
  • Opportunities for professional development and training, including a paid induction and ongoing support.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
About Us

Leicestershire Partnership NHS Trust provides a range of community health, mental health, and learning disability services. We aim to develop a workforce that reflects our community, promoting equal opportunities and diversity in employment and service delivery.