Switchboard Team Leader

3 weeks ago


Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time

About the Role

We are seeking a highly skilled Switchboard Team Leader to join our team at the University Hospitals of Leicester NHS Trust. As a key member of our Switchboard team, you will be responsible for managing a busy workload, prioritizing tasks, and providing exceptional customer service to our patients and staff.

Main Responsibilities

As a Switchboard Team Leader, you will be the contact point for all team members, providing guidance, support, and leadership to ensure the smooth running of Team Operations. You will be responsible for developing and leading effective teams, working to tight deadlines, and maintaining excellent interpersonal and communication skills.

Key Skills and Qualities

  • Administrative experience in a busy Switchboard/Helpdesk environment
  • Ability to manage a busy workload and prioritize tasks
  • Excellent interpersonal and communication skills
  • Strong leadership abilities and ability to inspire and lead a team
  • Ability to act proactively to ensure the smooth running of Team Operations and effective collaborations

About Us

The University Hospitals of Leicester NHS Trust is a leading healthcare provider in the UK, committed to delivering high-quality care to our patients. Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals: high-quality care for all, being a great place to work, partnerships for impact, and research and education excellence.

Our Values

  • We are compassionate
  • We are proud
  • We are inclusive
  • We are one team

What We Offer

We offer a competitive salary, excellent benefits, and opportunities for career development and growth. If you are a motivated and experienced Switchboard Team Leader looking for a new challenge, we encourage you to apply for this exciting opportunity.



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