Front Desk Receptionist

3 weeks ago

Leicester, United Kingdom Watling JCB Full time

**Company Information**:
Watling JCB Limited is a privately owned and owner-managed profit-making organisation and one of the most progressive JCB Dealerships in the country for the Sales and Customer Support of Construction, Industrial and Recycling & Waste Machinery products.

We look for high caliber, forward-thinking, energetic people with a "can-do" attitude. We want people who thrive in a diverse and challenging work environment, who are receptive to change, and who wholeheartedly embrace the opportunity to take responsibility for themselves and the company's ongoing success.

In such a dynamic and committed workforce, flexibility is essential, and many of our workforce, in accordance with what the job needs, operate with a huge degree of commitment and energy to ensure our long-term strategy to drive the business forward to increase shareholder profitability for ongoing success and growth to remain the JCB Dealer of choice is achieved.

**Main Purpose of the Role**:
The main purpose of this role is to answer visitors' inquiries about our company and its products or services, directing visitors to their destinations, sorting and handing out mail, answer all incoming calls on multi-line telephones/switchboard within the JCB required 6 ring answer policy and directing those calls efficiently and professionally. Various other tasks include general office administration, filing, company vehicle records data entry and up keep, general data entry and performing a variety of other office tasks, such as assuming some security guard access control functions for the Company by verifying employee identification, issuing visitor passes, and observing and reporting any unusual or suspicious persons or activities and to serve coffee or tea to guests from the reception vending machine, and to keep the reception area tidy.

It is an expectation that the receptionist maintains a calm, courteous and professional demeanour at all times, regardless of the visitor's behaviour. Some personal qualities that this role requires are attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability. At times, the job may be pressured due to interaction with many different people with different types of personalities, and being expected to perform multiple tasks quickly.

**Duties**:

- Build strong and positive relationships with customers
- Build and document knowledge about the customer business
- Feedback any important customer information to the Company
- Present a professional image and portray a polite and courteous manner at all times
- Answer all in-coming calls within six rings, screen and direct calls (answer with confidence in yourself, in your colleagues and in your Company and take ownership of those calls)
- Take and relay telephone messages in an efficient and professional manner
- Return all telephone messages promptly and efficiently
- Provide excellent Customer Service
- Meet and exceed customer expectations
- Provide company and product information to callers
- Greet persons entering the organisation
- Direct persons to correct destination
- Deal with customer queries
- Keep an accurate up to date log and knowledge of employee movements in and out of the organisation at all times
- Sign in/out all visitors to the organisation
- Administer daily post (external & internal)
- Administer door entry system (swipe cards)
- Maintain the upkeep of Company Vehicle list/Vehicle costings/Vehicle driver changes/ordering fuel cards
- Administer Parts daily filing - scanning copies with customer signature
- Post Parts invoices daily
- Daily diary log of holiday and sickness and forward to HR Manager on weekly basis
- Stock control of Company grocery requirement’s
- Provide adhoc admin duties as and when required
- Provide daily/monthly call reports using TIM Professional software
- Keep fire role call listing up to date and assist with fire drills
- Maintain the upkeep of telephone equipment and extension number information
- Maintain clean and tidy reception area
- Carry out all work practices in line with company health and safety policy
- Contribute to overall success of Watling JCB through teamwork and good communication within the company
- Any other duties as deemed necessary to fulfil the role

**Essential**:

- To communicate efficiently and express your ideas clearly and confidently at all levels verbally, in print and via the telephone
- Teamwork, ability to work confidently within a group and on own initiative
- Time Management, ability to manage time effectively, prioritising tasks and working to deadlines
- Drive and determination to get things done, make things happen and continually looking for better ways of doing things
- Analysing and Investigating, ability to gather information systematically to establish facts and principles for problem solving
- Commercial Awareness, ability to understand the commercial realities

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