Customer Service Representative

4 days ago

Dudley, Dudley, United Kingdom Tosca Full time
About the Role

We are seeking a highly skilled Customer Service Agent to join our team at Tosca. As a key member of our customer-facing team, you will play a vital role in ensuring the satisfaction and loyalty of our customers.

Key Responsibilities
  • Provide exceptional customer service and support to our clients, addressing their queries and concerns in a timely and professional manner.
  • Collaborate with our Asset Specialists to ensure seamless customer onboarding and training, empowering our customers to get the most out of our services.
  • Manage customer master data, ensuring accuracy and up-to-dateness of customer information.
  • Act as the primary point of contact for customers, resolving quality issues and liaising with our Quality Department to ensure prompt resolution.
  • Develop and maintain strong relationships with our customers, providing ongoing support and guidance to ensure their continued satisfaction.
Requirements
  • Fluency in English, both written and spoken.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven experience in a customer-facing role, with a strong understanding of customer service principles and practices.
  • Proficiency in MS Office, with the ability to learn and adapt to our internal software systems.
What We Offer

We offer a competitive remuneration package, comprehensive training and development opportunities, and a dynamic and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.

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