Customer Service Representative

15 hours ago

Dudley, Dudley, United Kingdom Tosca Full time

{"h1": "Customer Service Representative", "p": "At Tosca, we pride ourselves in our ability to meet the daily needs of our customers while utilizing our assets to their full extent. Our Customer Service and Asset Specialists connect and proactively guide customers through the Tosca customer life cycle to ensure business continuity, profitability, and customer satisfaction. You will be an independent expert playing a key role in safeguarding our assets and preventing losses, creating a competitive advantage for Tosca and its customers.", "ul": [{"li": "You are the first point of contact for our customers in the UK region."}, {"li": "You are responsible for customer onboarding and training, and provide an excellent service which will enable you to build long-term relationships with our customers."}, {"li": "You will train the customer on how to use our online system and offer support to place orders, stock declarations, and manage stock balances."}, {"li": "You will carry out period-end account checks to ensure invoices are raised correctly."}, {"li": "You are responsible for the evaluation, communication, finalization, and follow-up on stock audits at customers."}, {"li": "You contribute to the monthly customer review meetings."}, {"li": "You monitor the customer's stock movements and investigate any discrepancies that may arise."}, {"li": "You are responsible for Customer master data."}, {"li": "You are the customer's point of contact for reporting any quality issues and will support the Quality Department by liaising with the customer until resolution."}], "h2": "Requirements, Experience, & Education", "ul": [{"li": "You have training as an industrial clerk, office management assistant, or acquired equivalent knowledge through experience in a Customer Support position. Motivation and ability to learn is more important than years of experience."}, {"li": "You are a problem solver, with a passion for working with numbers and an eye for detail."}, {"li": "You are fluent, both written and spoken, in English."}, {"li": "You are able to work independently, setting your own priorities and work well under pressure."}, {"li": "You are always able to keep your focus and drive, even during short deadlines."}, {"li": "You communicate with customers and internal employees in a professional and constructive way."}, {"li": "You know your way around MS Office. Training-on-the-job will be provided for our internal software."}], "h2": "Our Offer", "p": "You will have a permanent contract with a competitive remuneration package in line with your knowledge and experience. We continuously invest in your personal and professional development through our training & coaching programs. You will join a dynamic and fast-growing company that is part of a strong international group. We take pride in our green service and encourage our employees to participate in our growth and help us co-define the path to success. You will work in a fun environment with a supportive team that cares about each other and encourages collaboration at all levels."}

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