Business Operations Manager

4 weeks ago

St Helens, St. Helens, United Kingdom Nixon Hire Full time

About the Role

  • As a key member of the Nixon Hire team, you will be responsible for managing all staff, monitoring performance and activity, and motivating and leading the regional team to achieve and exceed targets.
  • You will ensure that all team members are responding to enquiries from all avenues in a timely manner, offering guidance, supervision, and direction to your team members to ensure service delivery.
  • It is essential to ensure that team members are always offering an efficient, knowledgeable, and courteous service to customers, and that each enquiry potential is maximised by team members achieving the best possible rates for all aspects of the enquiry, whilst ensuring each transaction's profit is maximised.
  • You will also be responsible for ensuring that all quoted enquiries that have not been responded to by the customer are followed up in a timely manner and reviewed where not successful.
  • Additionally, you will ensure that team members are completing transactions fully on the system and are detailing all required delivery and service level instructions to ensure successful delivery of equipment or service, completing all transactions as per company procedures.
  • You will work closely with the Group Hire Manager to develop strategies for business generation from the Speedy Account, and ensure regular communication with Depot Management to maintain working relationships and ensure smooth transition of requests for hire and services.
  • Attendance to Hire & Sales meetings with other regional Hire & Sales Managers, Customer Services Manager & Transport Manager to discuss performance, issues, and solutions moving forward is also a key aspect of this role.
  • Finally, you will ensure regular communication with the Company Credit Control team, ensuring that customer accounts are maintained and customers are not provided with equipment or services where their account is in arrears.
  • Training and development opportunities for your team to develop sales techniques and product knowledge will also be a key responsibility.
  • Management of recruitment for the desk alongside the Regional Customer Excellence Manager in line with HR processes is also required.
  • Where required, attending customer meetings alongside the Sales team is also a key aspect of this role.

About You

  • Compliance with Company Policies and Procedures and upholding the Nixon Hire Values at all times is essential.
  • Ensuring all work is carried out in a safe and timely manner without risk to yourself and others, whether on site or at a depot, in line with the Company's Health & Safety Directives, Method Statements, and procedures is also a key responsibility.
  • Maintaining a safe and hazard-free work area, whether on customer site or within Nixon Hire premises, is also required.
  • Good geographical knowledge of the UK, as we have 14 Depots around the country, will be essential for this role.

Armed Forces Covenant – As part of our pledge, we support the employment of veterans, recognising military skills and qualifications in our recruitment and selection process.


About Nixon Hire

Nixon Hire is a leading provider of equipment and services to the construction and industrial sectors. We pride ourselves on our commitment to customer service and our ability to deliver high-quality solutions to our customers.


What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and progression. We are committed to providing a safe and supportive working environment, and we are proud to be an equal opportunities employer.


How to Apply

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your CV and a covering letter, to us.


Contact Us

For more information about this role or to discuss your application, please contact us.

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