Customer Service Representative
4 weeks ago
As a Customer Contact Adviser at Daniel Thwaites - Head Office, you will be the primary point of contact for our customers, providing exceptional service and support.
Key Tasks:
- Manage a daily call pool to secure weekly orders
- Work closely with customers to ensure accurate order capture and demonstrate product knowledge
- Promote and sell products to meet customer needs
- Handle internal and external calls, responding to customer inquiries and resolving issues
- Organize and respond to emails in the team inbox
- Investigate and resolve customer complaints, relaying difficult messages
- Offer solutions and advice to customers on a wide range of queries and issues
- Cover the Reception area, ensuring a professional image and providing a warm welcome to visitors
Requirements
To succeed in this role, you will need:
- Strong communication skills, with the ability to work closely with customers and internal personnel
- Excellent IT skills, particularly in Microsoft Office products
- A quick learner with high attention to detail
- A positive 'can do' attitude, with the ability to work as part of a team and support colleagues
- A results-driven approach, with a desire to work in a fast-paced environment
- Problem-solving skills, with the ability to make quick decisions and find solutions
- A positive, empathetic, and professional attitude, with the ability to stay calm under pressure
- Previous experience in a busy customer service environment
What We Offer
In return for your hard work and dedication, we offer:
- A competitive salary, negotiable dependent on experience
- Wagestream - the ability to access up to 40% of your wages as you earn them
- 33 days annual leave
- Health cash plan with access to discounted high street perks
- Employee Assistance Programme
- Enhanced maternity and paternity pay
- Apprenticeships available
- Pension and Life assurance
- Discounted accommodation, food, and drink in our beautiful properties across the country
- Free Car Parking
- An engaging and supportive working environment
Join Our Team
We are looking for a talented and motivated individual to join our team at Daniel Thwaites - Head Office. If you are passionate about delivering exceptional customer service and have a positive attitude, we would love to hear from you.
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