Customer Service Representative

4 weeks ago


Blackburn, Blackburn with Darwen, United Kingdom Daniel Thwaites - Head Office Full time
{"title": "Customer Contact Adviser", "description": "Key Responsibilities

As a Customer Contact Adviser at Daniel Thwaites - Head Office, you will be the primary point of contact for our customers, providing exceptional service and support.

Key Tasks:

  • Manage a daily call pool to secure weekly orders
  • Work closely with customers to ensure accurate order capture and demonstrate product knowledge
  • Promote and sell products to meet customer needs
  • Handle internal and external calls, responding to customer inquiries and resolving issues
  • Organize and respond to emails in the team inbox
  • Investigate and resolve customer complaints, relaying difficult messages
  • Offer solutions and advice to customers on a wide range of queries and issues
  • Cover the Reception area, ensuring a professional image and providing a warm welcome to visitors

Requirements

To succeed in this role, you will need:

  • Strong communication skills, with the ability to work closely with customers and internal personnel
  • Excellent IT skills, particularly in Microsoft Office products
  • A quick learner with high attention to detail
  • A positive 'can do' attitude, with the ability to work as part of a team and support colleagues
  • A results-driven approach, with a desire to work in a fast-paced environment
  • Problem-solving skills, with the ability to make quick decisions and find solutions
  • A positive, empathetic, and professional attitude, with the ability to stay calm under pressure
  • Previous experience in a busy customer service environment

What We Offer

In return for your hard work and dedication, we offer:

  • A competitive salary, negotiable dependent on experience
  • Wagestream - the ability to access up to 40% of your wages as you earn them
  • 33 days annual leave
  • Health cash plan with access to discounted high street perks
  • Employee Assistance Programme
  • Enhanced maternity and paternity pay
  • Apprenticeships available
  • Pension and Life assurance
  • Discounted accommodation, food, and drink in our beautiful properties across the country
  • Free Car Parking
  • An engaging and supportive working environment

Join Our Team

We are looking for a talented and motivated individual to join our team at Daniel Thwaites - Head Office. If you are passionate about delivering exceptional customer service and have a positive attitude, we would love to hear from you.

"}

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