Deputy Head of Client Services Manager

7 days ago

London, Greater London, United Kingdom Victim Support Full time

We are seeking a highly skilled and experienced Deputy Head of Client Services to join our team at Victim Support. As a key member of our leadership team, you will play a crucial role in delivering high-quality support to victims of crime across London.

About the Role:

This is a hybrid working role, with a minimum of one day a week spent at our Singer Street offices in Islington, London. As Deputy Head of Client Services, you will assist the Head of Service in delivering a high-quality service that meets the needs of our service users and ensures contractual targets are met.

Key Responsibilities:

  • Assist the Head of Service in delivering a high-quality service across London, meeting funder requirements and deputising in their absence.
  • Coordinate the continuous improvement of our services, ensuring consistent implementation across all aspects of our work.
  • Facilitate consultation across teams and other key stakeholders to develop new and build on existing good practice, implement and support the strategic direction of our regional business plan.
  • Be responsible for the day-to-day management of staff, ensuring appropriate and effective delivery of services to survivors, including safeguarding, risk assessment, needs assessment, safety planning, referrals to other agencies and MARACs.
  • Drive continuous improvement of performance through the use of data and other operational information to ensure teams perform to the highest standards at all times.
  • Coordinate the auditing and analysis of data and other information required for performance and monitoring reports for the commissioner as well as ad hoc requests from partners, the Head of Service and/or Director.
  • Help build on and lead external relationships promoting positive working relationships to ensure the best possible support and outcomes are provided to eligible service users.
  • Ensure we are meeting the needs of our service users to a standard as expected of our commissioners and partners.

About Victim Support:

Victim Support is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System.

We are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

We strive to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

We are a Disability Confident Employer and provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

To apply for this role, please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

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