Incident Communications Specialist

3 days ago


Reading, Reading, United Kingdom Experis - ManpowerGroup Full time
Job Description

Overview:

Experis - ManpowerGroup is seeking a highly skilled Incident Communications and Coordination Engineer to join our team on a permanent basis. This role will be responsible for coordinating and effectively communicating high-severity incidents in the Office 365 space, working closely with multiple teams to deliver timely and accurate communications to internal stakeholders and external users.

Key Responsibilities:

  • Troubleshoot escalated issues for Exchange, SharePoint, Lync, and other service problems.
  • Develop communication plans with partners to minimize impact during system maintenance.
  • Provide full measurement, analysis, and reporting of all key indicators.
  • Deliver communications to strict SLAs.

Requirements:

  • Experience in technical or creative English writing.
  • Experience in larger scale network operations centre, 24x7 production environment.
  • Strong written and oral communication skills.
  • Experience in systems work, monitoring, and helpdesk support is preferred.

Salary Information:

We offer a competitive salary of £28,000 per annum, reflecting the importance of this role in supporting our clients' needs. With a strong understanding of Office 365 technologies and experience in incident management, you will be able to make a significant contribution to our team's success.

About Experis - ManpowerGroup:

We are a leading provider of workforce solutions, committed to delivering exceptional results for our clients and candidates alike. Our team of experts works tirelessly to ensure that our services meet the highest standards, and we are passionate about building long-term relationships with our clients and partners.



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