Global Incident Coordinator

5 days ago


Reading, Reading, United Kingdom Experis IT Full time

**Incident Communications and Coordination Engineer Job Description:**

We are seeking a highly skilled Incident Communications and Coordination Engineer to join our Experis Consultancy team. This is a permanent position with a competitive salary of £28,000 per annum.

**Key Responsibilities:**

As a member of our collaborative team, you will be responsible for supporting Microsoft technology offerings including SharePoint, Exchange, and Lync, and coordinating and communicating effectively on high severity incidents in the Office 365 space.

The role involves:

  • Troubleshooting escalated issues for Exchange, SharePoint, Lync, and other service problems.
  • Driving calls during service outage situations for our customers.
  • Developing communication plans with partners to minimise impact during system maintenance.

**Requirements:**

To be successful in this role, you will need experience in technical or creative English writing, larger scale network operations centre experience, excellent problem resolution and decision-making skills, strong written and oral communication skills, and strong analytical and organisational skills.



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