Operational Insights and Improvement Manager
3 days ago
This is a fantastic opportunity for someone who wants to make a real difference in the community. You will have the chance to work closely with the Performance Manager and be part of our agile working policy, which means you will be able to work from wherever is suitable to complete the task at hand.
The estimated salary for this role is around £35,000-£40,000 per annum, depending on experience. If you're passionate about using data to drive improvement and want to work for an organisation that makes a real difference, please read on.
About the Role:
We are looking for someone who has excellent analytical skills with the ability to gather, organise and analyse large datasets with accuracy. You should also have advanced Microsoft Excel skills and knowledge of data visualisation techniques or a commitment to develop (particularly PowerBI).
What You'll Do:
- Use performance reporting to drive improvement, putting in place actionable plans for the operational functions.
- Establish good working relationships across the organisation at all levels and be able to positively influence.
- Support with managing the Performance Health Checks initiative, meeting with designated services to review performance and support with the identification of improvements.
- Production, validation, and submission of reporting requirements to the Regulator to Social Housing and HouseMark.
- Drive improved customer experience using customer insights and mystery shopping.
- Production and reporting of operational performance and analysis of trends for the respective service areas.
- Assist with the production of Board and Committee Performance Reports, providing analytical support on the performance data and for any ad-hoc reports requested by our Corporate and Executive leadership teams.
- Undertake quantitative and qualitative data analysis to produce service level reports, providing business intelligence, analytical detail and actionable insights.
Requirements:
To be successful in this role, you will need to have:
- Educated to degree level or equivalent experience.
- Excellent analytical skills with the ability to gather, organise and analyse large datasets with accuracy.
- Advanced Microsoft Excel skills.
- Knowledge and experience of data visualisation techniques or a commitment to develop (particularly PowerBI).
- Ability to tell stories with data that are engaging.
- Excellent written and oral communication skills.
- Strong organisational, time and project management skills.
- Experience of process improvement.
How to Apply:
If you're interested in this exciting opportunity, please attach your up-to-date CV and a cover letter detailing why you would be an excellent candidate for the role.
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