Service Process Improvement Manager

1 day ago


Grimsby, North East Lincolnshire, United Kingdom TLP Consultancy Ltd Full time
About the Role:

We are seeking a Service Process Improvement Manager to join our team at TLP Consultancy Ltd. As a key member of our organization, you will play a vital part in our client's Value Chain strategy, acting as a Network consultant, bringing TSM to life to support the Network in accelerating business improvements required.

Responsibilities:
  • Deliver 'deep dive' consultancy focus on Partners with largest opportunity and required KPI improvement to increase customer satisfaction and revenue
  • Conduct live toolboxes with selected Centres; reviewing KPI trend, assessing their current situation against the toolbox questionnaire and agreeing action plans specific to their performance and processes
  • Sign off of Centre created action plans, providing insight to ASPMs as needed to steer Partner policy

You will be responsible for identifying common non-conformances across the Network and making improvement proposals to support the Network in compliance at a National or Network Partner level. You will also assess site challenges on Centre visits and feed back to ASPMs, inputting into the capacity planning process to ensure this delivers required outcomes.

Requirements:
  • Excellent Communication Skills
  • Ability to influence and engage senior stakeholders – Gravitas
  • Strong relationship building
  • Willingness to question & challenge existing practices
  • Perseverance to meet changing demands within the role
  • Attention to detail to deliver thorough assessments
  • Commercially driven mindset with innovative problem solving
  • Sound knowledge of dealership Aftersales processes and KPIs and understanding of the UK Automotive Aftermarket
  • Demonstrated commerciality & innovative mindset
  • Strong time management and organisational skills, able to work independently and meet deadlines.
Estimated Salary: £45,000 - £48,000 + company car

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