Administrative Support Manager

1 month ago


Grimsby, North East Lincolnshire, United Kingdom HM Courts and Tribunals Service Full time
Company Overview

HM Courts and Tribunals Service is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS.

About this Role

This challenging and rewarding position plays a critical role in helping deliver justice, enabling you to demonstrate and develop your leadership skills as an Administrative Support Manager. You will be responsible for leading a team, prioritising work, ensuring that objectives are met, and maintaining excellent customer service standards.

The successful candidate will contribute to the delivery of operational, performance and service standard targets, provide statistical data, and monitor performance areas and trends. This requires a keen eye for detail, continuous improvement, and the ability to successfully recommend improvements, navigate change, and manage the implementation of new initiatives and legislation.

Responsibilities
  • Lead a team to achieve effective performance and excellent customer service
  • Prioritise and organise work to meet objectives
  • Monitor performance areas and trends
  • Contribute to the delivery of operational, performance and service standard targets
Requirements
  • Leadership skills with experience in a customer-focussed environment
  • Excellent communication, organisational and prioritisation skills
  • IT proficient with the ability to learn and adapt to different technologies and software packages
Benefits
  • A competitive salary of £27,223 per annum
  • Membership of the Civil Service Defined Benefit Pension scheme with employer contributions
  • Access to learning and development opportunities
  • Flexible working options to enhance work-life balance
  • A diverse and inclusive work culture
  • Season Ticket Advance and annual leave entitlement


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