Senior Manager Operations Centre
17 hours ago
About the Role:
The Senior Manager Operations Centre will oversee the TSOC operation, reporting to the Operational Development Director. This role involves leading four heads of function responsible for end-to-end workflow management in support of Technical Services business.
Key Responsibilities:
- Stakeholder Engagement: Manage operational Managing Directors and their senior teams effectively.
- Tech Advancements: Lead a programme to create efficient ways of working, leveraging technology advancements across the board.
- Customer Experience Design: Develop a customer experience journey that maximises team capabilities and identifies service gaps.
- Service Excellence Promotion: Define and promote service excellence across Technical Services business.
- Operating Centre Management: Understand and manage an operating centre across various aspects of service delivery.
Salary Range:$120,000 - $150,000 per annum
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