Senior Manager Operations Centre

17 hours ago


Manchester, United Kingdom ZipRecruiter Full time

About the Role:

The Senior Manager Operations Centre will oversee the TSOC operation, reporting to the Operational Development Director. This role involves leading four heads of function responsible for end-to-end workflow management in support of Technical Services business.

Key Responsibilities:

  • Stakeholder Engagement: Manage operational Managing Directors and their senior teams effectively.
  • Tech Advancements: Lead a programme to create efficient ways of working, leveraging technology advancements across the board.
  • Customer Experience Design: Develop a customer experience journey that maximises team capabilities and identifies service gaps.
  • Service Excellence Promotion: Define and promote service excellence across Technical Services business.
  • Operating Centre Management: Understand and manage an operating centre across various aspects of service delivery.

Salary Range:$120,000 - $150,000 per annum



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