Head of Operations

7 months ago

Manchester, United Kingdom Savills Management Resources Full time

The purpose of the Head of Operations role is to lead, support and encourage teams to drive operational improvement, delivering exceptional customer experience, through “World Class Service”, and bring “Joy” to our customers.

Head of Operations is a senior, high-profile role encompassing the full array of shopping centre operations (facilities management). You are the deputy to the Centre Director CD and lead multiple functions on site to deliver operational excellence.

You are responsible for a team of four Operations Managers who each lead on-site teams. You will be working with and through the on-site team both within Savills, the asset management team and our brand partners and suppliers to deliver results for both hard and soft (integrated) services. You are responsible for the management of health and safety for customers, retailers and staff and for upholding the highest level of compliance to policies and procedures.

You will be a very effective people leader who achieves results through team-work and strong relationships. You will be driven by an uncompromising eye for detail every day to achieve world class standards in a unique asset, both in front and back of house areas.

Liaising closely with the Centre Director and Surveyor you will deliver and develop existing and new services in line with the strategic operational objectives, property services agreement, and implicit service level agreement. You will identify and support the development of business opportunities and drive transformational efficiencies proactively and with a strategic approach.

You will be motivated to maximise service charge expenditure through cost efficiency, productivity and be responsible for the delivery of the agreed annual operational budget, along with the non-recoverable budget

You will be an excellent communicator, a clear decision maker and adept in the development of ideas and opportunities. You will have the ability to adapt to a fast-paced changing environment, and proactively champion brand initiatives.

At Trafford Centre we recognise that the growth and success of our company is dependent on the people we employ and the way that they are developed and grow within our organisation.

We are proud to be Trafford Centre and live our three values through every role on-site:
We love who we are:
Role model leadership presence, providing coaching and feedback, recognising great delivery.

Thrives on creating strong process, routine and excellent execution of the operational deliverables.

Has a clear focus on operating safely and legally - being proud of the work ethic instilled in the team.

We dare to be different:
Embraces change and innovation, supports the team through uncertainty and has a transformation plan.

Reflects the uniqueness of the centre in all they do - listens to customer and colleague voice, taking action.

Restlessly looks for opportunities to show personality, diversity and a fresh approach to leading their team.

We are here for each other:
Role model exceptional leadership to create an engaging culture within the operational team.

Creates a positive vibe and strong personality, actively promoting inclusion and diversity.

Adopts a people plan with a focus on talent development, high performance and role clarity

Key Responsibilities:
Behaviour and culture:

- You have a clear vision for your area and communicate this with absolute clarity and accountability.
- You lead by example, uplifting the team, and instill a passion for excellence in delivering brilliant guest experience. World Class Service not only relates to our customers, but to all stakeholders, including contractors, brand partners and colleagues.
- You promote and lead our focus on compliance, consistency and collaboration in all you deliver.
- You support the ESG plan and lead objectives, personally supporting community projects and activities.
- You are an ambassador for Trafford Centre - you will actively promote recognition for the team, the asset, and the wider business..
- Promote healthy lifestyles and positive mental health and wellbeing, through workplace initiatives, promoting support and escalating concerns to relevant people.

Service delivery management:

- Delivery of operational services and agreed objectives on time, and in accordance with the centre operations plan (which you have designed alongside the senior centre management team), aligned with the company objectives and requirements.
- Analyse and communicate performance against targets, including KPI status, service delivery and commercial performance, benchmarking against other Savills centres.
- Manage the delivery of services to ensure all people (customers, retailers and staff) are safe and secure.
- Statutory compliance must be an absolute priority for you, with the operations team organised and focused to deliver 100% compliance in all areas.
- Manage the development of quality assurance best practice leading to ISO9001 and 14001 certifi

  • Meetings & Events Head Waiter

    7 months ago

    Manchester, United Kingdom Meetings & Events Operations Full time

    **Join the UK’s most dynamic collection of hotels and restaurants** At Edwardian Hotels London, it’s the people who create unforgettable memories for our guests. We are always looking for hospitality professionals to join our family and bring new ideas to how we can provide the best possible experience. Professionals who understand and believe in our...

  • Head of Centre Operations and Partnerships

    7 months ago

    Manchester, United Kingdom The University of Manchester Full time

    The Head of Centre Operations will drive both operational leadership and delivery of the research strategy and portfolio of the MCRC. They will be responsible for the strategic management, research development, stakeholder management, business engagement and commercialisation activities in order to maximise the research opportunities and impact for the MCRC...

  • Head of IT Operations

    14 hours ago

    Manchester, United Kingdom BCT Resourcing Full time

    **Head of IT Operations** **Manchester** **£75,000 per annum** We are looking for a Head of IT Operations to lead up the Operations function of this business, as well someone who can take ownership and craft their own destiny. Working within a leading organisation, you'll be working as an Operational Leader, heading up multiple key projects within Advanced...

  • Head of IT Operations

    1 day ago

    Manchester, United Kingdom Oliver James Full time

    We are looking for a Head of IT Operations to lead up the Operations function of this business, as well someone who can take ownership and craft their own destiny. Working within a leading organisation, you'll be working as an Operational Leader, heading up multiple key projects within Advanced Services and forums at the same time, across the customer...

  • Head of Operations

    7 months ago

    Manchester, United Kingdom Care and Community ltd Full time

    Care & Community Ltd are currently recruiting a Head of Operations to cover our services supporting 16-18-year-old care leavers in embracing their independence and developing key life skills after leaving the care system in a supportive, nurturing environment. The Head of Operations will take a proactive leadership role to strengthen and enhance models of...

  • Head Of Operations

    4 weeks ago

    Manchester, United Kingdom Coburg Banks Technical Full time

    Are you an experienced operations leader with a background in domiciliary care?Do you thrive on driving growth and maintaining exceptional standards?Our client, a family-run business established in early 2000s, is looking for a Head of Operations to lead their home care services across Cheshire.Serving communities in Nantwich, Crewe, and Sandbach, plus...

  • Head of IT Operations

    4 days ago

    Manchester, United Kingdom Burns Sheehan Full time £100,000

    **Job Description:**Burns Sheehan seeks a Head of IT Operations to lead the charge in enhancing their internal IT services and creating a seamless tech experience for colleagues.This role requires a strategic mindset with hands-on expertise, focusing on colleague technology, self-service options, and hybrid work support.As Head of IT Operations, you'll be...

  • Executive Assistant to The Head of School and Head

    7 months ago

    Manchester, United Kingdom The University of Manchester Full time

    We wish to recruit an individual to provide proactive confidential, high level Executive Assistant, administrative and project support to the Vice Dean and Head of School (HoS) and Head of School Operations (HoSO), which includes acting as the primary point of contact for the school Office. They will additionally provide administrative support to the School...

  • Head of Finance and Operations

    2 weeks ago

    Manchester, United Kingdom Finatal Full time

    About the RoleThe Head of Finance and Operations will play a key part in driving business growth and success. This individual must have expertise in scaling businesses and a deep understanding of operational challenges in such environments.As a senior member of the leadership team, the Head of Finance and Operations will be responsible for developing and...

  • Deputy Head of Operations

    7 months ago

    Manchester, United Kingdom Fabulous Fan Fayre Full time

    **A LITTLE BIT ABOUT US** You may not have heard of us yet, but since 2013 we have been working alongside one of the Premier League’s most successful football clubs, serving up a truly unique food and drink experience to their loyal and passionate fanbase. **WHO WE ARE LOOKING FOR** − Is an inspirational leader, with a successful track record of...

  • Head Of Financial Operations

    1 week ago

    Manchester, United Kingdom Travel Counsellors Full time

    We're looking for a Head of Financial Operations to play a key part in our exciting transformation, helping to embed new processes and controls that make a real impact. This hands-on role will see you leading financial control and compliance while collaborating closely with senior leadership to drive performance and manage risk. About the RoleAs Head of...

  • Motability Operations | Stakeholder Engagement Manager | United Kingdom

    3 weeks ago

    Manchester, United Kingdom Motability Operations Full time

    Description Motability Operations is currently recruiting for a Stakeholder Engagement Manager to join our team in London.Reporting to the Head of Public Affairs and Stakeholder Engagement, the key purpose of this role is to support Motability Operations' development of relationships with Industry and Disability Groups.This is a crucial role in a relatively...

  • Head Of Financial Operations

    4 days ago

    Manchester, United Kingdom Travel Counsellors Full time

    We're looking for a Head of Financial Operations to play a key part in our exciting transformation, helping to embed new processes and controls that make a real impact.This hands-on role will see you leading financial control and compliance while collaborating closely with senior leadership to drive performance and manage risk.Please make an application...

  • Head of Payroll Operations

    2 weeks ago

    Manchester, United Kingdom Moorepay Limited Full time

    Job Title: Head of Payroll OperationsAbout UsWe are Moorepay Limited, a leading provider of payroll services. Our mission is to deliver high-quality customer service and support our clients in achieving their goals.Job DescriptionWe are seeking an experienced Head of Payroll Operations to join our team. As a Head of Payroll Operations, you will be...

  • Head of Operational Excellence

    6 days ago

    Manchester, United Kingdom Brandsmiths Full time

    Job Title: Head of Operational ExcellenceEarn an estimated £85,000 - £110,000 per annum as a Head of Operational Excellence at Brandsmiths.About the Company:Brandsmiths is a dynamic organisation committed to delivering exceptional results through operational excellence. We are seeking an experienced Head of Operational Excellence to join our team and drive...

  • Head of Financial Operations

    6 days ago

    Manchester, United Kingdom Travel Counsellors Full time

    We're looking for a Head of Financial Operations to play a key part in our exciting transformation, helping to embed new processes and controls that make a real impact.This hands-on role will see you leading financial control and compliance while collaborating closely with senior leadership to drive performance and manage risk. About the RoleAs Head of...

  • Head of Customer Operations

    7 months ago

    Manchester, United Kingdom AccessPay Full time

    The Head of Customer Operations is a senior role within the organization, reporting to the Director, Customer Success. - Our Customer Success (CS) team are responsible for the overall service we provide to our customers, whether this is the onboarding of new customers to the in-life servicing of existing customers, our aim is to build strong relationships...

  • Head of Operations Excellence

    5 days ago

    Manchester, United Kingdom Travel Counsellors Full time

    The Head of Operations Excellence will play a pivotal role in driving business performance through the development and implementation of best-in-class operational practices.This exciting opportunity will see you leading a high-performing team, responsible for designing and implementing financial processes and procedures that support business objectives.About...

  • Head Of Operations

    4 weeks ago

    Manchester, United Kingdom Brandsmiths Full time

    Job title: Head of OperationsLocation: London / ManchesterContract: Full time, PermanentDays/Hours: Monday to Friday, 9.30am to 5:30pmReports to: CFOGeneral OverviewThe Head of Operations at Brandsmiths will play a critical role in aligning our operational strategies with broader business objectives, fostering an environment of efficiency, scalability, and...

  • Head of Systems Operations

    2 weeks ago

    Manchester, United Kingdom Omega Resource Group Full time

    Head of Systems OperationsOmega Resource Group is seeking a highly experienced Head of Systems Operations to oversee the delivery of our system services. Based in the North of England, this role comes with a salary range of £50,000 to £60,000 per annum, plus a 10% annual bonus.In this critical role, you will lead a team of experts to ensure seamless system...