Network Operations Centre Lead

1 month ago


Manchester, United Kingdom Smart DCC Full time
Job Overview

We are seeking a skilled Network Operations Centre Lead to join our critical Operations team. As the successful candidate, you will be responsible for providing continuous monitoring of our total system and managing a team of Technical Operations Centre Analysts to deliver an optimal service.

About the Role

This is a permanent role offering a competitive salary plus benefits. You will work closely with other Smart DCC Operations functions, Service Providers, and Customers to ensure that our systems and platforms are working optimally. The ideal candidate will have previous experience in IT, Network, or Application support, preferably in a Technical Operations Centre/Network Operations Centre/Service Desk environment.

Main Responsibilities
  • Support junior team members with training, escalations, and skills development
  • Work closely with Senior Managers and stakeholders on occasion, deputising as TOC Snr Manager where required
  • Promptly communicate and escalate issues and incidents to the ITIL functions
Required Skills and Qualifications

The successful candidate will have:

  • Current valid Security Clearance or be willing to be Security cleared
  • Experience in supporting a team through people, task, and performance management
  • Precise written and verbal communication skills
  • A well-organised and diligent planner and documenter
Competitive Salary

The estimated salary for this role is £60,000 - £80,000 per annum, depending on experience.



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