Network Monitoring Lead

3 weeks ago


Manchester, United Kingdom Smart DCC Full time
About the Role
Smart DCC is actively seeking a skilled Network Monitoring Lead to join our critical Operations team. As a key member of our Operations department, you will be responsible for managing and developing a team of Technical Centre Analysts to deliver an optimal service. The successful candidate will have a proven track record in IT, network, and application support, with experience in a Technical Operations Centre or Network Operations Centre environment.

The ideal candidate will have strong problem-solving skills, with the ability to quantify and validate observed impact. They will also have experience in ITIL frameworks, including Incident, Change, and Problem Management, as well as good understanding of End-to-End smart metering. Familiarity with R, SQL, Elastic, AWS, Data Analytics/Analysis/Omniscope tools, and coding is desirable.

This role requires strong communication and interpersonal skills, with the ability to work closely with stakeholders to improve monitoring and drive continuous improvement. The successful candidate will also have the ability to onboard a thorough understanding of end-to-end Smart Meter infrastructure, messaging syntax, and Operational Performance Regime (SLAs and KPIs).

We are looking for someone who can work in a hybrid shift pattern over a 365x7x24 period to ensure departmental cover is always in place. Some inter-site travel and work outside of regular shifts may be required subject to business needs.

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