Technical Operations Centre Lead
3 days ago
Location: Manchester, Hybrid working
Salary: Competitive Salary plus benefits (£70,000 - £90,000 per annum)
Smart DCC is seeking a highly skilled and motivated Technical Operations Centre Lead to join our critical Operations team. The successful candidate will provide technical expertise to ensure optimal system performance and lead a team of Technical Operations Centre Analysts.
Key Responsibilities:
- Provide technical expertise to ensure optimal system performance
- Lead a team of Technical Operations Centre Analysts
- Develop and maintain processes and work instructions for the team
- Work closely with other Operations functions, Service Providers, and Customers to ensure effective communication
- Monitor and resolve technical issues in a proactive manner
Requirements:
- Previous experience in IT, Network, or Application support in a Technical Operations Centre/Network Operations Centre/Service Desk environment
- ITIL frameworks knowledge and certification
- Strong leadership and stakeholder management skills
- Good understanding of End-to-End smart metering and willingness to learn
- Experience in data analysis and problem-solving
What We Offer:
- Competitive salary and benefits package
- Opportunity to work with a leading company in the smart metering industry
- Chance to develop your career and gain new skills
- A dynamic and supportive team environment
We are looking for a motivated and experienced professional to join our team. If you have a passion for operations and a drive to deliver excellence, please submit your application.
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