Technical Operations Centre Lead

3 days ago


Manchester, United Kingdom Smart DCC Full time
Job Title: Technical Operations Centre Lead - Smart DCC
Location: Manchester, Hybrid working
Salary: Competitive Salary plus benefits (£70,000 - £90,000 per annum)

Smart DCC is seeking a highly skilled and motivated Technical Operations Centre Lead to join our critical Operations team. The successful candidate will provide technical expertise to ensure optimal system performance and lead a team of Technical Operations Centre Analysts.

Key Responsibilities:
  • Provide technical expertise to ensure optimal system performance
  • Lead a team of Technical Operations Centre Analysts
  • Develop and maintain processes and work instructions for the team
  • Work closely with other Operations functions, Service Providers, and Customers to ensure effective communication
  • Monitor and resolve technical issues in a proactive manner

Requirements:
  • Previous experience in IT, Network, or Application support in a Technical Operations Centre/Network Operations Centre/Service Desk environment
  • ITIL frameworks knowledge and certification
  • Strong leadership and stakeholder management skills
  • Good understanding of End-to-End smart metering and willingness to learn
  • Experience in data analysis and problem-solving

What We Offer:
  • Competitive salary and benefits package
  • Opportunity to work with a leading company in the smart metering industry
  • Chance to develop your career and gain new skills
  • A dynamic and supportive team environment

We are looking for a motivated and experienced professional to join our team. If you have a passion for operations and a drive to deliver excellence, please submit your application.



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