Technical Services Operating Centre Director

23 hours ago


Manchester, United Kingdom Mitie Full time

Reporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation. You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services business. This includes a Remote Monitoring Centre. You will have stakeholder management responsibility of operational Managing Directors and their senior team. This role will ask you to deliver strong leadership and partnership with internal and external stakeholders to ensure that we have best in class capabilities, skills and operations for all our customers/clients.

Main Duties

  • You will be a visible leader spending the majority of your time in the TSOC.
  • You will spend time with the Heads of Function to review their development plans and ensure that we have succession plans that promote the growth of our people.
  • Using your experience, you will create new stakeholder mapping that aligns to the changing needs of the TSOC customers.
  • Being familiar with technology advancements you will be able to lead a programme of trial areas to create more efficient ways of working.
  • Using your experience you will create a customer experience journey that maximises the teams we have and identifying what we need to provide service excellence.
  • You will define what service excellence is and promote this across the Technical Services business.

What we are looking for

  • You will have lead a large team of 200+ previously.
  • You will understand and managed an operating centre across various aspects of service delivery.
  • You will have great experience of prioritising change in a customer focused business..
  • You will be great at presenting and engaging in the way you deliver.
  • You will have experience of realising and tracking business benefits.
  • You will have experience in mapping operational Interdependencies and tracking the impacts of change.


  • Manchester, United Kingdom Mitie Full time

    Reporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation. You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services business. This...


  • Manchester, United Kingdom Mitie Full time

    Reporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation. You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services business. This...


  • Manchester, United Kingdom Mitie Full time

    Reporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation.You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services business.This...


  • Manchester, United Kingdom Mitie Full time

    Job Description Reporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation. You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services...


  • Manchester,, Greater Manchester, United Kingdom Mitie Full time

    Reporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation. You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services business. This...


  • Manchester, United Kingdom Mitie Full time

    Reporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation. You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services business. This...


  • Manchester, United Kingdom Mitie Full time

    Reporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation. You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services business. This...


  • Manchester Area, United Kingdom Mitie Full time

    Reporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation. You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services business. This...


  • Manchester Area, United Kingdom Mitie Full time

    Reporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation. You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services business. This...


  • Manchester Area, United Kingdom Mitie Full time

    Reporting into the Operational Development Director, as the Technical Services Operating Centre (TSOC) Director you will have the overall responsibility to lead the TSOC operation. You will have 4 heads of function reporting through to you that are responsible for the end to end workflow management process supporting the Technical Services business. This...


  • Manchester, United Kingdom Mitie Full time

    About the RoleWe are seeking an experienced Operational Excellence Leader to join our team at Mitie, reporting directly to the Operational Development Director. As the leader of the Technical Services Operating Centre (TSOC), you will be responsible for overseeing the end-to-end workflow management process, supporting the Technical Services business. This...


  • Manchester, United Kingdom Rise Technical Recruitment Full time

    Job Title: Technical Training Centre ManagerWe are seeking a skilled Trainer/Leader to manage our purpose-built training centre in Manchester. The ideal candidate will have experience in the gas industry, particularly in training and assessing.This is an excellent opportunity for someone looking to move into a leadership role with autonomy over the training...


  • Manchester, New Hampshire, United Kingdom Mitie Full time

    Job SummaryWe are seeking an experienced Business Operations Director to lead our Technical Services Operating Centre (TSOC). As a senior leader, you will be responsible for overseeing the end-to-end workflow management process, ensuring best-in-class capabilities and skills for our customers.This is a fantastic opportunity to make a significant impact on...


  • Manchester, United Kingdom The University of Manchester Full time

    The Head of Centre Operations will drive both operational leadership and delivery of the research strategy and portfolio of the MCRC. They will be responsible for the strategic management, research development, stakeholder management, business engagement and commercialisation activities in order to maximise the research opportunities and impact for the MCRC...


  • Manchester, United Kingdom ENGINEERINGUK Full time

    About EngineeringUKSalary: £100,000 - £130,000 per annumJob Overview:We are seeking a Technical Service Director to lead our team of technical specialists in supporting and maintaining telecoms network assets and services.This is a challenging role that requires strong leadership and technical expertise to direct and lead a team of geographically spread...


  • Manchester, United Kingdom Director File Full time

    As a Top 14 firm of chartered accountants, tax and business advisers, we work in partnership with clients ranging from entrepreneurs and individuals to multi-national corporations. Leveraging our national network of offices, we offer a comprehensive range of financial and business strategy services to clients across the UK, enabling them to achieve...


  • Manchester, United Kingdom Cambridge Credentials Full time

    About Cambridge CredentialsWe are a leading organization in the industry, dedicated to providing exceptional services to our clients.Our team is comprised of highly skilled and experienced professionals who work together to achieve our goals.Job Description Summary:A key member of our technical operations team, you will play a crucial role in the development...


  • manchester, United Kingdom Smart DCC Full time

    Role Overview:We are seeking a highly skilled and motivated Technical Operations Shift Lead to join our critical Operations team at Smart DCC.The successful candidate will provide continuous monitoring of the DCC total system, manage and develop a team of Technical Operations Centre Analysts, and deliver an optimal service.This role involves working closely...

  • Head of Operations

    6 months ago


    Manchester, United Kingdom Savills Management Resources Full time

    The purpose of the Head of Operations role is to lead, support and encourage teams to drive operational improvement, delivering exceptional customer experience, through “World Class Service”, and bring “Joy” to our customers. Head of Operations is a senior, high-profile role encompassing the full array of shopping centre operations (facilities...

  • Call Centre Operative

    6 months ago


    Manchester, United Kingdom AKA Recruitment Ltd Full time

    **AKA Recruitment **are excited to bring you this Car Parts call centre Operative position in a busy automotive parts distribution centre based in Manchester. Are you looking to work for an established company that offers career stability and progression? Are you looking to work alongside a supportive management team? **APPLY NOW!!** **Basic Salary:...