Experienced Hospitality Team Leader

7 days ago

Birmingham, Birmingham, United Kingdom The NEC Group Full time
Job Description

Job Title: Experienced Hospitality Team Leader

Company: The NEC Group

Job Summary:

We are seeking an experienced hospitality team leader to join our team at The NEC Group. As a hospitality team leader, you will be responsible for ensuring the smooth operation of our hospitality locations, including the accurate and timely delivery of goods, stock rotation, and compliance with legislative and company requirements.

Key Responsibilities:

  • Ensure Hospitality Locations are Clean and Tidy: Maintain a high level of cleanliness and tidiness in all hospitality locations, ensuring that they are always ready for customers.
  • Set Up Hospitality Locations with Attention to Detail: Ensure that all hospitality locations are set up with attention to detail, including the arrangement of furniture, decorations, and other amenities.
  • Prepare for Upcoming Events: Ensure that all hospitality locations are prepared for upcoming events, including the setup of equipment, decorations, and other necessary items.
  • Rotate Stock to Minimise Wastage: Rotate stock as required to minimise wastage and ensure that all stock is held within agreed time limits.
  • Liaise with Line Manager: Liaise with the line manager regarding stock levels and re-ordering, ensuring that all stock is accurately recorded and managed.
  • Carry Out Accurate Stocktake: Carry out accurate stocktake and escalate any issues to the line manager, ensuring that all stock is accurately recorded and managed.
  • Comply with Hygiene and Health & Safety Regulations: Comply with all hygiene and health & safety regulations, ensuring that all hospitality locations are safe and clean for customers.
  • Comply with Company Dress Code: Comply with the company's dress code at all times, ensuring that all staff are presented in a professional and respectful manner.
  • Ensure Duties are Carried Out as Per Company Procedures: Ensure that all duties are carried out as per company procedures, including the accurate and timely delivery of goods, stock rotation, and compliance with legislative and company requirements.
  • Demonstrate Product Knowledge: Demonstrate product knowledge in line with unit specification, ensuring that all staff are knowledgeable about the products and services offered by The NEC Group.
  • Provide High Level of Customer Service: Provide a high level of customer service, ensuring that all customers are treated with respect and professionalism.
  • Lead and Motivate Reporting Staff: Lead and motivate reporting staff, ensuring that they are well-motivated and have regular feedback sessions, including formal appraisals.

Requirements:

  • Computer Literate: Be computer literate, with experience of using software and systems to manage stock, customer data, and other business operations.
  • Knowledge of Stock Control: Have knowledge of stock control, including the accurate and timely delivery of goods, stock rotation, and compliance with legislative and company requirements.
  • Physically Capable to Lift Heavy Goods: Be physically capable to lift heavy goods, ensuring that all stock is safely and efficiently delivered to all areas.
  • Ability to Work on Own Initiative: Be able to work on own initiative, taking responsibility for the smooth operation of hospitality locations and ensuring that all duties are carried out as per company procedures.
  • Self-Motivated and Disciplined: Be self-motivated and disciplined, with a strong work ethic and a commitment to delivering high-quality results.
  • Customer Focused: Be customer-focused, with a strong commitment to providing high-quality customer service and ensuring that all customers are treated with respect and professionalism.
  • Financially Aware: Be financially aware, with a strong understanding of costs and their impact on business operations.
  • Ability to Work Under Pressure: Be able to work under pressure, managing multiple tasks and priorities in a fast-paced environment.
  • Attention to Detail: Have attention to detail, ensuring that all tasks are completed accurately and efficiently.
  • Flexible Approach to Working Hours: Have a flexible approach to working hours, including early starts and late finishes, including weekends.
  • Can-Do Attitude: Have a can-do attitude, with a strong commitment to delivering high-quality results and taking responsibility for the smooth operation of hospitality locations.
  • Ability to Make Decisions: Be able to make decisions within own remit, taking responsibility for the smooth operation of hospitality locations and ensuring that all duties are carried out as per company procedures.

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