Lead Area Supervisor

4 weeks ago


Manchester, United Kingdom https:jobs-redefined.cositemap Full time
Job Description

As a Lead Area Supervisor, you will play a key role in driving the growth and profitability of our store through the implementation of the retail plan and delivery of key performance indicators (KPIs) for your area of accountability.

Key Responsibilities
  • Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
  • Recruit and develop great talent and capability within the customer assistant team, supporting succession requirements of the store and region.
  • Implement the business transformation plan and change initiatives for your area, creating the right culture and role modelling new digital ways of working and leadership behaviours.
  • Use data and insight to improve customer in-store experience, improve operations, and drive performance.
  • Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success.
  • Deliver all line management activities in line with company process and policy.
  • Maintain a safe and legal store environment.
Requirements
  • Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
  • Ability to use all available data and MI to identify commercial, visual, cost savings, and customer opportunities to increase profit.
  • Good level of digital capability and an understanding and use of all systems.
  • Knowledge of our people policies and managing performance within a team.
  • Ability to successfully embed change for lasting commercial impact and results.
About Us

M&S is committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process. We are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world and surprising every single customer with reasons to shop in our stores and online.


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