Area Supervisor
4 weeks ago
Job Summary:
As an Area Supervisor, you will be responsible for supporting the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures for your area of accountability.
Key Responsibilities:
- Recruit and develop great talent and capability within the customer assistant team, supporting succession requirements of the store and region.
- Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
- Deliver great standards and service by setting clear expectations with store colleagues.
- Create a multiskilled team, coaching and training the team to fully utilise all tools available to serve and sell well.
- Use data and insight to improve customer in-store experience, improve the operation, and drive performance.
Requirements:
- Ability to lead a team to deliver excellent customer service and KPIs across the store.
- Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
- Use all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
- Good level of digital capability and an understanding and use of all systems.
Leadership Capabilities:
- Successfully embeds change for lasting commercial impact and results.
- Spends time coaching colleagues to accelerate performance and personal growth.
- Recognises high performance and supports poor performers to improve.
Key Relationships and Stakeholders:
- Customers
- Colleagues
- Store Leadership
- Regional Leadership
- BIG
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